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Society helpdesk 24x7
Members can raise, track and close complaints/suggestions related to their flats (personal) or common areas (community).
Complaints can be logged by a central Helpdesk on behalf of the members
Resident can lodge two types of Tickets - Personal and Community.
HelpDesk updates sent through E-mail and SMS.
Ticket can be assigned; status can be changed with relevant notes.
Tickets can be automatically escalated if it is not acted upon within a set timeframe.
Escalation owners for each level, transition rules can be set for each category.
Residents can lodge a Ticket just by sending an SMS to a dedicated Number
Tickets can also be raised from the phone Application
Are you planning to have a management system for your apartment or residential area? We can help you.
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