Society helpdesk 24x7

  • Members can raise, track and close complaints/suggestions related to their flats (personal) or common areas (community).
  • Complaints can be logged by a central Helpdesk on behalf of the members
  • Resident can lodge two types of Tickets - Personal and Community.
  • HelpDesk updates sent through E-mail and SMS.
  • Ticket can be assigned; status can be changed with relevant notes.
  • Tickets can be automatically escalated if it is not acted upon within a set timeframe.
  • Escalation owners for each level, transition rules can be set for each category.
  • Residents can lodge a Ticket just by sending an SMS to a dedicated Number
  • Tickets can also be raised from the phone Application

Are you planning to have a management system for your apartment or residential area? We can help you.